Zoom Video Communications has launched Zoomtopia 2024, unveiling AI-powered innovations for Zoom Workplace and Business Services designed to enhance communication, collaboration, and productivity.
Key announcements include Zoom AI Companion 2.0, which offers personalized AI support, advanced contextual insights, and enhanced task management. AI Companion’s updates will streamline workflows across Zoom Workplace with tools that integrate Microsoft and Google apps, web search capabilities, and actionable insights. These updates aim to help users stay organized, complete tasks faster, and focus on critical work activities.
Additionally, Zoom introduced a new custom AI add-on for $12 per user, which will allow deeper personalization through company-specific data sources, glossary terms, and third-party integrations. This add-on, slated for early 2025, will let businesses customize AI Companion with industry-specific vocabularies and streamline work processes across apps like Jira, Workday, and Zendesk.
New features for Zoom Workplace include Zoom Tasks, AI-powered Zoom Phone updates, Zoom Docs organization tools, and AI-driven meeting aids like agendas and summaries. In-office features were expanded, with AI Companion assisting users in managing workspace reservations and optimizing room bookings. Employee engagement tools like Workvivo are also enhanced for better connectivity and productivity.
Zoom is also tailoring its offerings for specific industries. Zoom Workplace for Frontline focuses on shift summaries and communications, while Zoom Workplace for Healthcare and Education includes features like clinical notes automation and live lecture summaries. Each solution leverages AI to enhance productivity and streamline workflows for specialized roles.
Visit the Zoom newsroom or watch Zoomtopia for full product details and further updates. Zoom aims to support teams with its AI-first platform that optimizes tasks, fosters collaboration, and transforms the modern work experience.